FAQS

Every Purchase Is Final

Before you order, understand that the site operates on a final sale basis. This means we are unable to offer refunds, returns, or exchanges for any purchase. The website reserves the right to refuse all returns, reshipments and refunds. This rule applies to every transaction, with only one narrow exception detailed next.

When an Item Arrives Damaged

A product arriving damaged is the sole situation where we can step in. If this happens, you must act quickly. The window to report it is tight—contact customer service within several hours of receipt. Prompt notification and documentation are essential for us to review the situation and determine the appropriate next steps.

Documentation Required for a Damage Claim

To evaluate a damaged item report, we need specific evidence from you. Please gather the following before reaching out:

• Clear photos of the issue affecting the product.
• A screenshot of your order confirmation email.

Send these to us immediately after you inspect the delivery. The time-sensitive nature of this process cannot be overstated; delays in providing these materials may affect our ability to assist.

Tracking Your Shipment

Once your order is fulfilled, we will send an email from us with your tracking information. From there, you can follow its journey. If you have an account, simply sign into your account to check the status. For guest checkout, the shipping confirmation email provides a direct link to the tracking page, so keep that message handy.

When Tracking Seems Stuck

It is not uncommon for a package to appear stalled while it is clearing customs or experiencing delays due to customs or weather events. This does not mean your order is lost. The tracking page will be updated with the latest shipping status as soon as new information becomes available from the carrier. We recommend checking back periodically rather than assuming the worst.