RETURN POLICY

The In-Transit Problem

Imagine your order is already moving through a complex international network. At this stage, halting the delivery is simply not feasible. The reality of cross-border shipping involves a chain of customs clearance steps and coordination across various local and shipping carriers and agencies. Once the journey has begun, cancellation is no longer an option. The only path forward is to accept the delivery, and if you still need to send the item back, you can start a return process afterward.

Delivery Failures & Your Responsibility

A successful delivery depends on your cooperation. If a package is refused at the point of delivery, or if it sits uncollected at a local pickup point past the carrier’s deadline, we face a verification problem. Our team cannot inspect the merchandise to confirm its state. Because the condition of the goods remains unknown, processing a return request for a refused or abandoned package is not possible.

When a Package Bounces Back

Sometimes a shipment finds its way back to our warehouse due to circumstances on your end. When this happens, we will contact you about the cost of sending it out again. You will need to pay the reshipment postage before we can dispatch the package a second time. Be aware that this situation does not lead to a refund. The return is a direct result of personal reasons, which include:

  • Wrong address or no consignee available
  • Invalid contact information, or missed delivery calls and emails
  • Customer rejects the package, fails to pay required taxes, or does not complete customs clearance
  • The package was not picked up by the local carrier's deadline

The Only Way to Send Something Back

Before you mail anything to us, you must have the correct destination. To get it, submit a “Return or Exchange” ticket to our customer service team. This is the mandatory first step. A crucial point to remember: never use the address printed on the shipping label of the package you received. It is not liable for items sent to an incorrect address, and the label on your box is a prime example of a wrong one.