SHIPPING INFORMATION

Your Responsibilities for Delivery

The accuracy of the shipping address is a critical factor in ensuring successful delivery. For orders where express shipping is selected, a specific format is mandatory. The address must be submitted in ENGLISH and include the recipient's full name, a valid phone number, and complete street or block details. This requirement is necessary to meet carrier regulations and to prevent processing delays.

How We Notify You

The site communicates order progress through two distinct email notifications. Upon finalization of a purchase, an Order Confirmation email is issued. This document serves as a comprehensive record, containing a full summary of the purchased items and the shipping and billing information that was provided at checkout.

A subsequent notification is sent when the order transitions to the carrier. Once items are packed and leave the warehouse, a Shipping Confirmation email is dispatched. This message includes a list of the shipped items and a tracking number. It is important to note that the carrier's system may require several hours to activate the tracking link. If the link is not immediately functional, it indicates that the status update is pending.

Understanding Your Shipments

Orders containing multiple items may be fulfilled through separate shipments. Items can be divided into distinct packages and dispatched on different days based on warehouse processing. Each individual package is treated as a unique shipment and is documented with its own Shipping Confirmation email. This ensures that a dedicated tracking link is provided for every package associated with the order.

Tracking Your Package

The responsibility for monitoring the delivery progress rests with the customer. The tracking number provided in the Shipping Confirmation email is the primary tool for this purpose. As the carrier updates the tracking status, the link will reflect the package's movement. It is the customer's duty to ensure that the provided address, particularly for express shipments, strictly adheres to the required format to avoid misdirection or return.